Return and Refund Policy

Return and Refund Policy

At Girilus, we want you to be completely satisfied with your purchase. Please review our return policy to understand how we can assist you.

1. ELIGIBILITY FOR RETURNS

  • Time Frame: Returns are accepted within 14 days of receiving your order. Beyond this period, refunds are not issued.
  • Condition: Items must be unused, in original condition and packaging to qualify for a return.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

2. RETURN PROCESS

  • Request: ContactΒ Girilus@Outlook.comΒ  with your order number, item(s), and reason for return.
  • Authorization: Upon approval, you’ll receive instructions. Do not send items without authorization.
  • Shipping: Return shipping is customer-funded. Trackable shipping is recommended.

3. REFUNDS

  • Processing Time: Refunds are processed to your original payment method within 7-10 business days after inspection and approval.
  • Shipping Costs: Original shipping costs are non-refundable; any returns due to our error will not incur additional fees.

4. DAMAGED OR DEFECTIVE ITEMS

ContactΒ Β Girilus@outlook.comΒ with photos, order number, and details of the issue. Replacements or refunds are provided as appropriate.

    5. LATE OR MISSING REFUNDS

    • If you haven’t received a refund within the expected time frame, first check your bank account or contact your credit card company, as processing times may vary.
    • If you’ve done this and still have not received your refund, please contact us atΒ Β Girilus@outlook.comΒ for further assistance.

    6. CONTACT INFORMATION

    For any questions or concerns about your return or refund, please contact us at Girilus@outlook.comΒ . Our customer service team is here to help.

    Β Girilus

    Watford, UK
    Email: Girilus@outlook.com